Net 911 Case Study: Japanese Multinational Company

The Virus

January 18, 2006, 5:00pm—There was a virus outbreak in the Cavite plant of a Japanese manufacturing company (operations all over the world – including Europe, Asia and the Pacific).The virus was already identified by Trend Micro (TM) as worm_grew.a – the top worm in the world. TM ranked the worm as having low reported infections and extremely high damage and distribution potential. Worm_grew.a propagates by attaching copies of itself to email messages that it sends to target addresses, using its own Simple Mail Transfer Protocol (SMTP) engine. First it spreads via email, then via network shares, copying itself in all available physical drives and floppy drives. This renders the computer uncontrollable, running the malware every startup, hiding files, making detection and removal difficult, and eventually rendering affected files unusable..

With over 2000 employees and the same number of devices, such occurrence crippled the subsidiary’s information systems. The network shutdown and the Japanese were rattled. Tension was rising as every minute is costly the company.

“This never happened before,” the company’s Japanese president desperately said. “So we called Net911.”

To the Rescue

By 8pm the same day, Net911 Junior Systems Engineers Joey Bersamin, 25, Lawrence Esteves, 25 and Art Tadena, 24 arrived onsite. Come midnight, Netmarks’ competing service integrators and the client’s top managers, had given up and were ready to head home. However, Joey, Lawrence and Art insisted on working through the night. With the help of TM, Netmarks’ engineers tested the new pattern they created in an isolated workstation. Their persistence paid off and the virus was completely removed. They then proceeded to distribute the pattern via the client’s network.

The Net911 Engineers left the site at 12 noon the next day, only to learn that the same virus mutated the day after. Joey and company rushed back to the site. Immediately they organized the client’s own technical team and briefed them as to how to tackle the virus. The client’s other service provider, one of Netmarks' persistent competitors, were unsuccessfully pursuing their own action plans.

'“Everyone else was performing anti-spyware tasks from Microsoft when the client’s anti-virus is TM,” commented Joey. Joey had been consistently coordinating with TM in trying to combat the virus. Such determination paid off. At the night of January 20, there was no trace of the virus left

In Good Hands

 “Netmarks has proven how dedicated they are in solving our problems,” said the client’s president. “We consider this as an unforgettable experience. I could now sleep at night knowing my information systems are in good hands.”

“Our eyes were all drooping from exhaustion, but the night couldn’t have been any better,” commented Lawrence.

Because he didn’t want to leave any stone unturned, Jay Abada, Netmarks’ Engineering Manager, sent the same engineers and a few others to check for virus residues and monitor the client’s system the whole Saturday, January 21.

Just goes to show how technical expertise, teamwork, hard work, dedication and an unyielding commitment to total customer satisfaction can save the day. Truly, Netmarks has what it takes to help any network recover from disaster.

Want to know more? Call +632.812.7977 now!